If you believe you are eligible for a refund, follow these steps:
Go to the Tea Time app or website and open your Order History.
Select the order you want to report.
Click Request a Refund and fill in the details of your issue.
If you paid in cash, visit the same store where the order was placed to complete the refund process.
Our team will review your request and get back to you within 2 business days.
👉 Tip: Always include your order ID and, if possible, a photo of the issue to speed up the process.